Privacy notice

1. Who we are

Migay Agro Exports (“MGA”, “we”, “us”) is an agricultural export business based at 14, Venkatesapuram, Perambalur 621212, Tamil Nadu, India. We source agricultural products from across India and export them to buyers around the world.

We are responsible for the personal information described in this notice. We handle it in line with applicable Indian law, including the Information Technology Act, 2000 and its rules and, as they come into force, the Digital Personal Data Protection Act, 2023. Where the data-protection laws of a buyer’s own country also apply, we aim to respect them too.

2. What we collect

We collect only what we need to respond to you and to do business with you.

• Contact details: your name, job title, company name, business email, phone number, country and address.
• Enquiry details: the products, quantities, specifications, destinations, Incoterms, packaging and other requirements you send us, plus any files you attach.
• Business and compliance details (when you place an order): company registration, import or tax identification numbers, purchase orders, delivery addresses and the information needed for export, customs and shipping documents.
• Payment-related details: bank or letter-of-credit details needed to receive or make payments. We do not collect or store card numbers through this website.
• Communications: emails, calls and messages you exchange with our team, and notes of what was agreed.
• Website data: the page you sent an enquiry from, the referring website and campaign tags (where present), the date and time, and a one-way coded version of your IP address that we use to prevent spam.

We usually receive this information directly from you. Sometimes it comes from your colleagues, your freight forwarder or agent, or public business directories.

3. How we use it

• To reply to your enquiry and prepare quotations, samples and offers.
• To agree, process and fulfil orders, including sourcing, quality checks, packing, shipping and delivery.
• To prepare export, customs, plant-health, insurance and banking documents.
• To receive and make payments and keep accounting records.
• To meet our legal obligations, for example under tax, customs, foreign-trade and anti-fraud laws.
• To keep our website and systems secure and prevent spam or misuse.
• To improve our products and service, using information in a summarised form where possible.

We rely on your consent (which you give when you submit a form), on what is needed to enter into and perform a contract with you, on our legal obligations, and on our legitimate interest in running and protecting our export business.

4. Who we share it with

We do not sell your personal information. We share it only as needed with:

• Logistics partners: freight forwarders, customs brokers, transporters, shipping lines and airlines.
• Inspection and certification bodies: for example quality inspection, fumigation and plant-quarantine authorities.
• Banks, payment and insurance providers: to process payments, letters of credit and cargo insurance.
• Government authorities: such as customs and foreign-trade authorities, when the law requires it.
• Service providers: who host our website and email or support our IT, under confidentiality obligations.
• Professional advisers: such as accountants, auditors and lawyers.

We may also disclose information if required by law, to protect our rights, or in connection with a transfer of our business.

5. International transfers

Because we export worldwide, your information may be shared with parties in other countries, such as your own country, transit countries or the countries of our logistics partners. We share only what each party needs for the shipment or service, and we expect them to protect it.

6. How long we keep it

Enquiries that do not lead to business are kept for up to 3 years, in case you come back to us. Records connected to quotations, orders, shipments and payments are kept for as long as required by applicable tax, customs, foreign-trade and accounting laws. When information is no longer needed, we delete it or make it anonymous.

7. How we protect it

Our website uses encrypted connections (HTTPS). Enquiry records are kept in a password-protected system that only authorised MGA staff can access, each with their own account. Uploaded files are stored privately and are not publicly accessible. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information and limit who can see it.

8. Your rights

Subject to applicable law, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct information that is inaccurate or incomplete;
• delete information we no longer need or are not required to keep;
• withdraw your consent, for example to further contact (this does not affect what we did before);
• handle a complaint or grievance about how we use your information.

To make a request, contact us using the details below. We may need to confirm your identity first, and we will reply within a reasonable time.

9. Cookies and website data

Our website uses one essential cookie. It keeps our forms secure and, for our staff, keeps them signed in. We do not use advertising or tracking cookies. To display our website fonts, your browser loads them from Google Fonts, which receives your IP address as part of that request.

10. Marketing

We contact you about your enquiry or order. We will send you general news or offers only if you have agreed to it, and you can ask us to stop at any time.

11. Children

Our website and services are intended for businesses. We do not knowingly collect personal information from children.

12. Changes to this notice

We may update this notice from time to time. The version number and date at the top of this page show when it last changed. Where changes are significant, we will take reasonable steps to let you know.

13. Contact and grievances

For any question, request or complaint (grievance) about your personal information, please email us. We will acknowledge your message and respond within a reasonable time.

If you are not satisfied with our response, you may also contact the data-protection authority that applies to you.